PRIVACY STATEMENT
This web site operator, North America Phone Cards Inc. is committed to the highest standards of protection for the personal information and privacy of its customers. As part of this commitment, North America Phone Cards has adopted a privacy policy in line with the requirements of the Personal Information Protection and Electronic Documents Act. By accessing this website and/or engaging the services provided by North America Phone Cards, the user expressly consents to the collection, use and/or disclosure of personal information in accordance with the North America Phone Cards Privacy Policy.
PRIVACY POLICY
Information we may collect from you
We may collect and process the following Personal Information about you:
- Your email and order information including name, type of calling card/service ordered, billing address, contact telephone number.
- For some services we may also collect call data records including call traffic data and location data and top-up records.
- If you contact our Customer Services Department, we may keep a record of that correspondence, including copies of e-mails and your e-mail address. We may also monitor or record any telephone calls made to our Customer Services Department for quality assurance.
- Details of your visits to our website including, but not limited to, weblogs and other communication data, and the resources that you access.
- IP addresses and cookies.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, troubleshooting. This is statistical data about a user's browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service.
You may refuse to accept Cookies by activating the setting on your browser which allows you to refuse the setting of Cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you log on to our website.
Where we store your Personal Information
Any information sent to us is encrypted using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your Personal Information whilst being sent over the internet from being intercepted and misused by third parties. When it reaches us, we then store it on a secure server. Although we make every effort to create a secure environment for your Personal Information, North America Phone Cards cannot guarantee the safety of any personal information you transmit online.
The Personal Information that we collect from you may be transferred to and stored in USA. It may be processed by staff that operate in USA and who work for us or for one of our suppliers.
Where the USA data protection laws do not provide the same level of data protection as in Canada, we will take steps to ensure that your privacy rights are at least compliant with the requirements of Canadian Federal laws particularly requiring appropriate security measures from any such third parties, set out in a contract between us, to protect your Personal Information; and monitoring compliance with such security measures for the lifetime of our relationship with such third parties.
Uses made of your Personal Information
We use Personal Information held about you in the following ways:
- supplying the Products and Services to you as per your order,
- the administration of your order and account by the Customer Services Department,
- verify customer identity,
- the prevention or detection of fraud,
- complying with applicable laws and regulations.
Except as provided herein, North America Phone Cards will never use personal information collected for a purpose different than the one under which it was originally collected without first obtaining consent of the individual for such alternate use. Furthermore North America Phone Cards will not release any personal information of a sensitive nature (i.e. gender, race, nationality, etc.) without the express consent of the individual to such release.
We may disclose your personal information to third parties if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation or to protect the rights, property, or safety of North America Phone Cards, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Safeguards for Protection of Personal Information
Protection of personal information is of paramount importance to North America Phone Cards. As such North America Phone Cards has implemented security safeguards to protect personal information against loss, theft, and unauthorised access, disclosure, modification or use. Such safeguards include restricted access to offices and records, security clearance measures and limited access on a "need-to-know" basis; and use of passwords and encryption for access to records.
Access to personal information by North America Phone Cards employees is restricted to that which is necessary to perform their duties. North America Phone Cards employees are aware of the importance of maintaining the confidentiality of personal information and are committed to that end.
Any personal information collected by North America Phone Cards shall be retained only as long as necessary for the fulfilment of the purpose for which it was collected. Personal information that is no longer required to fulfil the identified purpose will be destroyed, erased or made anonymous. North America Phone Cards will take all reasonable care in the destruction of or disposal of personal information to prevent unauthorized parties from gaining access to the information.
Access to Information
You're welcome to ask us what information we have about you, any time you like. If any of the details are incorrect, let us know and we'll amend them right away. If you'd like us to send you the information, you can write to our Customer Services Department at the below address.
Your Rights
You have the right to withdraw your consent and ask us to remove all your information collected and stored on our secured servers. If you wish to request information removal please please contact the Customer Services Department at support@northamericaphonecards.com
Changes to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page.
Complaints and Enforcement of Privacy Statement
As part of North America Phone Cards commitment to protection of its customers' personal information and privacy, North America Phone Cards welcomes comments, concerns and feedback regarding its adherence to its Privacy Statement. North America Phone Cards is committed to addressing and resolving in a timely manner any complaints or inquires about our policies and practices relating to the handling of personal information. Accordingly, any complaints or inquires should be directed to the Customer Services Department at support@northamericaphonecards.com
All complaints received by North America Phone Cards will be investigated and if justified, North America Phone Cards will take the appropriate measures, including if necessary, amending its policies and practices, to resolve the complaint. If any complaint or concern is not resolved to the satisfaction of the customer, the Privacy Commission of Canada can be contacted at the following address:
The Privacy Commission of Canada
112 Kent Street
Ottawa, Ontario K1A 1H3
(613) 995-8210
1-800-282-1376
Contacting us
If you have any comments or queries concerning use of your Personal Information, please contact the Customer Services Department at support@northamericaphonecards.com
